PRIVACY POLICY

Ocean Nomad Charters respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how we protect it and what rights you have.

Name and surname.
Contact details such as email address and phone number.
Booking details, including charter date, charter type, group size, preferences and special requests.
Payment and billing-related information, where applicable. Payment data may be processed by third-party payment providers.
Communication records, including emails, messages, enquiries and customer support interactions.
Safety-related information, including emergency contact details, relevant medical information voluntarily provided by the guest, and passenger details required for operational, insurance or regulatory purposes.
Photos and videos where media consent has been provided, or where the content is captured in accordance with applicable law.

To process, confirm and manage bookings.
To communicate with guests before, during and after a charter.
To plan safe operations, crew arrangements, equipment, catering, fuel and logistics.
To comply with legal, maritime, tax, accounting, insurance and regulatory obligations.
To handle enquiries, complaints, incidents and insurance claims.
To improve our services and website.
To send marketing communications where permitted by law or where consent has been provided.

We process personal information where necessary to provide our services and perform our agreement with you.
We may process information to comply with legal and regulatory obligations.
We may process information for legitimate business interests, including safety, fraud prevention, service improvement and operational management.
We will rely on consent where required, including for certain marketing activities and media use.

We do not sell personal information.
We may share personal information with crew, operational staff, booking platforms, payment providers, insurers, brokers, legal or professional advisers, service providers, emergency responders, law enforcement, regulators or authorities where necessary and lawful.
Where third parties process information on our behalf, we take reasonable steps to ensure they handle it securely and lawfully.

We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
No method of electronic storage or online transmission is completely secure, but we take reasonable precautions appropriate to the nature of the information.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.
Booking, tax, accounting, incident, insurance and legal records may be retained for longer periods where necessary.

You may request access to personal information we hold about you.
You may request correction or deletion of inaccurate, irrelevant, excessive, outdated or unlawfully processed information.
You may object to certain processing where permitted by law.
You may withdraw consent where processing is based on consent, subject to legal and operational limitations.
You may lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.

Our website may use cookies and similar technologies to operate the site, improve functionality, remember preferences and understand website usage.
Where required, users will be given appropriate cookie notice and consent options.
You can control or disable cookies through your browser settings, but some website features may not function properly if cookies are disabled.

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content or security of those third-party sites.

For privacy-related questions or requests, contact Ocean Nomad Charters at: admin@oceannomad.co.za

PHOTOGRAPHY, VIDEO & SOCIAL MEDIA CONSENT

Ocean Nomad Charters may take photos and videos during charters, including images of guests, crew, the vessel, fishing activity, catch, scenery and onboard moments.
Media may be captured by crew members or authorised persons for operational, safety, guest experience, promotional or marketing purposes.

Where consent is provided, Ocean Nomad Charters may use photos and videos for social media, website content, online advertising, brochures, promotional materials and other marketing channels.
Media may be published on public platforms such as Instagram, Facebook, TikTok, YouTube, Google Business Profile and the Ocean Nomad Charters website.
Media may be used without compensation unless otherwise agreed in writing.

Before departure, guests will be asked to complete a guest information and consent form.
The form will include a dedicated photo/video consent section where guests can choose whether they agree to the capture and use of their image, likeness and voice for marketing and promotional purposes.
Guests who do not consent should clearly indicate this on the form and inform the crew before departure.

Guests may decline media consent without affecting their ability to participate in the charter, provided safety and operational requirements are met.
Guests may request removal of specific published content by contacting Ocean Nomad Charters. We will make reasonable efforts to remove or stop using such content where practicable and lawful.
Withdrawal of consent may not affect lawful prior use, content already shared by third parties, or archived materials that cannot reasonably be removed.

For group bookings, the person making the booking should ensure that all guests are informed of the media consent process.
For minors, consent must be provided by a parent or legal guardian.